Collectors is building the future of how collectors find, buy, authenticate, track & research collectibles - from sports cards, coins, and video games to Pokemon cards. With industry leading services as our foundation and the creativity of our employees, Collectors is leading the way to a tech-forward and modern collectibles industry. The Collectors family of companies includes leaders in third-party authentication and grading services such as PSA (sports and trading cards), PCGS (coins), WATA (video games), and CardLadder, a comprehensive analytics and financial tracking of sports cards.

If you’re a collectibles enthusiast, or if you want to help us in leading the global expansion of the collectibles market through our values of integrity, teamwork, and innovation, we’d love to hear from you.

We’re looking for an Operations Manager to join our Operations team to manage department staff and ensure that all team members are properly trained and working at the highest capacity. The manager is responsible for ensuring that items are recognized accurately, the team works with efficiency and that departmental goals are regularly met. 

This role reports to the Director of Continuous Improvement and will be based at our headquarters in Santa Ana, CA.

What You’ll Do: 

  • Manage the staffing, training, and scheduling of department personnel. 
  • Monitor staff productivity and assign tasks as needed.  
  • Create and maintain departmental structure, morale and sense of team. 
  • Develop production goals and ensure that goals are met.
  • Plan employee schedules to meet daily operations goals.
  • Develop staff skills and create a rewarding and fulfilling work environment. 
  • Create effective solutions for issues that arise within the Department. 
  • Ensure that all team members are using the appropriate resources to identify items.
  • Actively devise strategies to maintain acceptable service levels.
  • Maintain accurate records. 
  • Ensure proper procedures are followed and devise techniques to improve team efficiency.
  • Implement improvements to keep error percentage to a minimum.
  • Act as a knowledgeable and accessible resource for team members.
  • Interact with our third-party partner; strong customer facing communication and support.
  • Lead by example and be a champion of all company policies, including safety, attendance & security

Who You Are: 

  • 5+ years of professional experience including 3+ years in a manufacturing (or related) environment and 1+ years in a managerial/supervisory role.
  • Bachelor’s degree in related field or equivalent work experience.
  • Strong verbal and written communication, including an ability to understand and relay company policies/procedures.
  • Dependable and personable team player who works well with both internal and external stakeholders.
  • Data-driven problem solver with an understanding of general business implications of decisions.
  • Comfortable multitasking and prioritizing a variety of projects in a fast-paced environment with little room for error.
  • Influential leader who can inspire/motivate others and effectively drive change within the department.
  • Strong project management and planning/organizational skills; ability to develop and execute realistic action plans.
  • Familiarity with standard concepts, practices, and procedures within trading cards, tickets and other forms of sports and non-sports collectibles. 

Reasons To Join Us: 

  • Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision 
  • 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals 
  • Vacation: All salaried employees are eligible for flexible time-off.
  • Holiday Pay: All regular, full-time employees are eligible for nine company paid holidays 
  • Employee Discounts: Employees receive discounts on select grading services for approved submissions 
  • Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs 
  • Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities 

 

Roles advertised as remote eligible are not open to applicants in Colorado and may not be performed in Colorado.

Collectors may use e-verify to validate your ability to work legally in the United States.

We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to [email protected]

About Collectors 

Collectors is the leading provider of value-added services to the collectible’s markets. We authenticate and grade collectible coins, trading cards, video games, event tickets, autographs, and memorabilia through our subsidiaries, which include Professional Sports Authenticators (PSA), Professional Coin Grading Services (PCGS), Certified Coin Exchange (CCE), Wata, Card Ladder, Collectors Corner, Set Registry, Collectors.com, and the Long Beach Expo collectibles trade show. Since our founding in 1986, we have graded and authenticated more than 80 million items. We employ over 1,000 people across our Santa Ana, CA headquarters, New Jersey, Seattle, Hong Kong, Paris, Shanghai and Tokyo. For more information, visit http://www.collectors.com.

We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.

If you require an accommodation to apply or interview with us due to a disability or special need, please email [email protected] 

If you are based in California, you can read information for California residents linked here. 

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