Turn your passion for collecting into a career at Collectors. We're the leader in third-party authentication and grading services for high-value collectibles including trading cards (Professional Sports Authenticator), coins (Professional Coin Grading Services), video games (Wata), event tickets, autographs, and memorabilia. If you’re a collectibles enthusiast, or if you want to help us in leading the global expansion of the collectibles market through our values of integrity, teamwork, and innovation, we’d love to hear from you.

We’re looking for a Dual Service Processor to join our team who is responsible for the processing of regular and dual service orders. This includes obtaining results from the Authentication Team, organizing and prioritizing all dual service orders and working with the Autograph Grading Team to ensure that all orders are processed accurately and in a timely manner. 

You’ll report to the DNA Operations Manager and work from our Santa Ana office.

What You’ll Do:

  • Organizes all incoming dual service orders for authentication and grading
    • Works day-to-day with the Autograph Graders, PSA Operations and Authentication Team to process all orders in a timely manner
    • Is the main point of contact for the Dual Service team
    • Processes orders by service level and expedites orders as necessary
  • Enters autograph names and results accurately in Grading programs
  • Supports the rest of the Autograph Operations Team with other duties as assigned


Who You Are: 

  • Effective problem solver with the ability to make decisions based on data collected and company policies/procedures.
  • Excellent interpersonal and interdepartmental communication skills; can communicate clearly and intelligently with other departments and others outside of the organization, and has a desire and willingness to work with others.
  • Ability to follow policies and procedures set forth by the company, as well as follow directions and take management feedback.
  • Display willingness to make decisions correctly and appropriately upon each situation using common sense and additional training.
  • Ability to multitask, manage time, work under pressure, and prioritize work efficiently in a fast-paced environment.
  • Strong attention to detail and accuracy.
  • High school diploma (or equivalent) required and some college is preferred.
  • Knowledge of all types of sports and non-sports players and cards is preferred
  • Must be willing to travel locally or nationally and work weekends once a month.

Physical Requirements:

While performing the duties of this job, the employee may be required to stand and/or walk for extended periods of time. Additionally, employee must occasionally lift and/or move items up to 30 pounds.

Reasons To Join Us: 

  • Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision 
  • 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals 
  • Vacation: All full-time employees are eligible for paid vacation 
  • Holiday Pay: All regular, full-time employees are eligible for nine company paid holidays 
  • Employee Discounts: Employees receive discounts on select grading services for approved submissions 
  • Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs 
  • Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities 

Roles advertised as remote eligible are not open to applicants in Colorado and may not be performed in Colorado.

Collectors may use e-verify to validate your ability to work legally in the United States.

We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to [email protected]

About Collectors 

Collectors is the leading provider of value-added services to the collectible’s markets. We authenticate and grade collectible coins, trading cards, video games, event tickets, autographs, and memorabilia through our subsidiaries, which include Professional Sports Authenticators (PSA), Professional Coin Grading Services (PCGS), Certified Coin Exchange (CCE), Wata, Card Ladder, Collectors Corner, Set Registry, Collectors.com, and the Long Beach Expo collectibles trade show. Since our founding in 1986, we have graded and authenticated more than 80 million items. We employ over 1,000 people across our Santa Ana, CA headquarters, New Jersey, Seattle, Hong Kong, Paris, Shanghai and Tokyo. For more information, visit http://www.collectors.com.

We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.

If you require an accommodation to apply or interview with us due to a disability or special need, please email [email protected] 

If you are based in California, you can read information for California residents linked here. 

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