Receiver, DNA

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.

Our services span collectible coins, trading cards, Funko Pops!, video games, event tickets, autographs, and memorabilia. Our subsidiaries include PSA, PCGS, WATA, Card Ladder, Goldin, and the Long Beach Expo collectibles trade show.

Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 1,700 people across our headquarters in Santa Ana and offices in Jersey City, Seattle, Hong Kong, Paris, Shanghai, and Tokyo. 

We’re looking for a DNA Receiver that is responsible for accurately itemizing packages, entering order information into the designated software and contacting customers to resolve problem orders.

You’ll report to the DNA Operations Manager and work from our Santa Ana office.

What You’ll Do:

• Open, separate and itemize department’s mail by service type.  
• Match, count and check items.  
• Verify service type with payment and verify its eligibility.  
• Enter items into the grading system.
• Identifies and classifies items correctly.
• Organizes entered orders by service level and service type for the processing team.
• Contacts customers via email, mail and phone to quickly resolve problem orders. 
• Work with the Sales Department for orders that have special deals and/or pricing.
• Expedites Super Express, Walkthrough and other priority orders
• Supports the rest of the processing team with other duties and projects as assigned.

Who You Are: 

• Strong written and verbal communication skills. Comfortable contacting customers via email and phone.
• Personable and professional demeanor with an ability to work in a team environment.
• Ability to prioritize tasks and work in a fast-paced work environment.
• Working knowledge of Microsoft Office, e.g. Word, Excel, Outlook, PowerPoint, and Google programs, e.g. Gmail, Google Docs, Google Sheets, etc.

Physical Requirements:

• While performing the duties of this job, the employee may be required to sit and/or stand for extended periods of time. Additionally, employees must occasionally lift and/or move items up to 50 pounds.

Hourly Range: The reasonable estimated hourly rate for this position is $17. Actual compensation varies based on a variety of non-discriminatory factors, including location, job level, prior experience and skill set.

Reasons To Join Us:

• Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
• Vacation: All full-time employees are eligible for paid vacation
• Holiday Pay: All regular, full-time employees are eligible for nine company paid holidays
• Employee Discounts: Employees receive discounts on select grading services for approved submissions
• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
• Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities